Privacy Policy

1. Introduction

CortexDB ("we", "us", "our") operates the cortexdb.ai website and the CortexDB platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

Account information: When you create an account, we collect your name, email address, and organization name.

Usage data: We collect anonymized usage metrics including API call counts, latency measurements, and error rates to improve our service.

Website and advertising data: We use CookieYes, Google Tag Manager, Google Analytics 4, Google Ads conversion tracking, and X Ads conversion tracking to understand website traffic, measure campaign performance, and attribute signups or inquiries to marketing campaigns. This may include page URLs, referrers, device and browser information, consent choices, UTM parameters, X pixel identifiers, and ad click identifiers such as twclid, gclid, gbraid, and wbraid.

Customer data: Data you store in CortexDB (memories, episodes, entities) is your data. We process it solely to provide the CortexDB service.

3. How We Use Your Information

• To provide, maintain, and improve the CortexDB service
• To communicate with you about your account and our services
• To measure advertising performance and improve our website
• To detect and prevent fraud, abuse, and security incidents
• To comply with legal obligations

4. Cookies and Consent

CortexDB uses CookieYes to manage cookie consent preferences on cortexdb.ai. Google Tag Manager loads analytics and advertising tags according to those consent choices. Advertising tags may include Google Ads and X Ads pixels for conversion measurement and retargeting audiences. Visitors can change consent choices through the cookie banner or cookie preferences control when available.

5. Data Storage and Security

Customer data is encrypted at rest and in transit. We implement industry-standard security measures including access controls, audit logging, and regular security reviews. For Enterprise customers, we offer dedicated cloud instances for full data residency control.

6. Data Sharing

We do not sell your personal information or customer data. We may share information with service providers who help us operate our business, but only under strict confidentiality agreements and only as necessary to provide the CortexDB service, process payments, operate analytics, or measure advertising campaigns.

7. Your Rights

You may access, update, or delete your personal information at any time through your account settings or by contacting us. You may export all your data using our export API. Upon account deletion, all your data is permanently removed within 30 days.

8. Contact

For privacy-related inquiries, contact us at [email protected].