Privacy Policy

1. Introduction

CortexDB ("we", "us", "our") operates the cortexdb.ai website and the CortexDB platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

Account information: When you create an account, we collect your name, email address, and organization name.

Usage data: We collect anonymized usage metrics including API call counts, latency measurements, and error rates to improve our service.

Customer data: Data you store in CortexDB (memories, episodes, entities) is your data. We process it solely to provide the CortexDB service.

3. How We Use Your Information

• To provide, maintain, and improve the CortexDB service
• To communicate with you about your account and our services
• To detect and prevent fraud, abuse, and security incidents
• To comply with legal obligations

4. Data Storage and Security

Customer data is encrypted at rest and in transit. We implement industry-standard security measures including access controls, audit logging, and regular security reviews. For Enterprise customers, we offer on-premises and VPC deployment options for full data residency control.

5. Data Sharing

We do not sell your personal information or customer data. We may share information with service providers who help us operate our business, but only under strict confidentiality agreements and only as necessary to provide the CortexDB service.

6. Your Rights

You may access, update, or delete your personal information at any time through your account settings or by contacting us. You may export all your data using our export API. Upon account deletion, all your data is permanently removed within 30 days.

7. Contact

For privacy-related inquiries, contact us at [email protected].