Ingest Intercom conversations, replies, articles, and contacts into CortexDB.

Intercom Connector

Captures Intercom inbox + Help Center activity as CortexDB experiences. Webhooks for real-time; conversation search API as a fallback.

Info

Two ways to run this connector:

  • Run it yourself (Free + paid) — pip install 'cortexdb-connectors[intercom]' then cortexdb-sync sync intercom. The connector reads your token from ~/.cortexdb/state.json (written by cortexdb init) or from env vars.
  • Managed sync (Starter and up) — CortexDB runs the connector as a worker on its infrastructure. Configure it once from your dashboard; CortexDB handles webhook registration, retries, backfill, and idempotency.

1. Prepare credentials in Intercom

Intercom → Settings → Integrations → Developer Hub → New app → Authentication → Access tokens. Scopes: read messages, conversations, contacts, articles. Copy the token.

2. Configure in your CortexDB dashboard

  1. Sign in at cortexdb.ai/login.
  2. Settings → Connectors → Add Connector → Intercom.
  3. Paste the access token.
  4. Pick which sources to enable: conversations, articles, contacts.
  5. Set the scope template. Default: org:<your-org>/source:intercom.
  6. Pick sync mode: Real-time (webhook) or Polling.
  7. Click Start sync.

What gets written

EventModalityNotes
Conversation messageconversationrole=user for contact, assistant for teammate/bot
Noteconversationlabels include ["internal"]
Article published/updateddocumentTitle + body
Contact created/updatedobservationProperties as triples

idempotency_key shape: intercom:<conversation_id>:<message_id>.

Run it yourself

If you'd rather host the connector yourself instead of using CortexDB's managed worker, every connector ships in the cortexdb-connectors PyPI package:

pip install 'cortexdb-connectors[intercom]'

# Step 1: get a CortexDB token + actor (one-time, free tier)
pip install cortexdb-cli
cortexdb init

# Step 2: supply the connector's third-party credentials
export INTERCOM_TOKEN=...                # required

# Step 3: one-shot sync, or `watch` for a poll loop
cortexdb-sync sync intercom
cortexdb-sync watch intercom --interval 60

cortexdb-sync reads your CortexDB token + actor from ~/.cortexdb/state.json automatically. Cursor state is persisted in ~/.cortexdb/connectors-state.json, so re-running picks up where the last cycle left off.

See also